Dear Customer,

Thank you for sharing your experience and for your kind words regarding our reception team and overall service. We’re pleased to know that you had a good stay with us.

We hope to welcome you back for an even better experience in the future.

Best regards,

Reception

Dear Customer,

Thank you for your feedback.

We apologize for the inconvenience caused by the noise you experienced during the night. We will investigate the issue with the air conditioning to ensure it does not disturb future guests.

We understand your disappointment about the restaurant no longer being available, our restaurant is close during the week-end.

We hope to welcome you back soon.

Best regards,

La réception

Dear Customer,
Thank you so much for your review and for your loyalty.
Were thrilled to hear that you consistently enjoy your stays with us while traveling to and from the Beaujolais region.
We look forward to welcoming you back on your next trip. Thanks again.
Best regards,
La réception

Dear Customer,

Thank you for your wonderful feedback. We are delighted to hear that after a long day of traveling, you found our hotel to be a great place to stay. It’s also heartwarming to know that your small dog felt welcome here.

We hope to have the pleasure of hosting you and your furry friend again in the future.

Best regards,

The Hotel Team

Dear Customer,

Thank you for your feedback and for taking the time to complete our questionnaire.
We are pleased to hear that you were generally satisfied.

Regarding the Wi-Fi issue, we apologize for the inconvenience this caused during your stay.

We hope to have the opportunity to welcome you back and provide you with an even better experience.

Best regards,

Front Office Desk

Dear Guests,
First of all, we are sorry that your stay did not meet your expectations. However, regarding the room allocation, we could have given you a ground floor room if the request had been made in advance. Whenever possible, we always consider requests made at the time of booking. We cannot guess that you have a knee problem with your name only...! And an empty parking lot does not mean an empty hotel. All rooms with a large bed were already occupied from the day before. What should we have done? Remove the belongings of a guest who had specified they wanted to be on the ground floor in order to accommodate you? We offered you a ground floor room which indeed had two separate beds, and you refused this solution. We assigned you a room on the side opposite the road on the first floor so that you would be quiet; unfortunately, we cannot move the road access. If you book a hotel near the highway, you can easily guess that cars pass nearby. Perhaps you should consider traveling a bit farther to be in the countryside and enjoy the quiet.

Have a nice day,

Best regards.

Dear Customer,

Thank you very much for taking the time to provide such detailed feedback on your recent stay with us. We are delighted to hear that you found our staff very nice and helpful, and that you had a comfortable bed and a great stop over for the tunnel.

We look forward to welcoming you back on your next trip.

Best regards,

Front Office Desk